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Transactional WhatsApp

 

What is Transactional WhatsApp SMS

Transactional WhatsApp SMS refers to the use of WhatsApp messaging for sending transactional messages, such as order confirmations, delivery updates, appointment reminders, and other similar types of messages related to customer interactions with businesses or organizations.

WhatsApp Business API allows businesses to send transactional messages to their customers on WhatsApp, provided that they have obtained the necessary permission from the customers to receive such messages. These messages are delivered to the customers WhatsApp accounts and can include text, images, videos, and other types of media.

Transactional WhatsApp SMS messages are typically used by businesses to provide timely and relevant information to their customers, improve customer engagement and loyalty, and enhance the overall customer experience.


 
What are the benefits of Transactional SMS in Delhi milesstone

There are several benefits of using transactional WhatsApp SMS for businesses:

Improved customer engagement: With WhatsApp being one of the most popular messaging apps globally, businesses can use it to reach a large audience and engage with customers in a more personalized and convenient way.

Enhanced customer experience: Transactional WhatsApp SMS allows businesses to provide timely and relevant information to their customers, such as order confirmations, delivery updates, appointment reminders, and more. This helps to enhance the overall customer experience and improve customer satisfaction.

Cost-effective: Compared to traditional channels of communication such as SMS or phone calls, WhatsApp messaging is a more cost-effective option for businesses to communicate with their customers.

High open and response rates: WhatsApp messages have a high open and response rate, which means that businesses can expect a better response from their customers compared to other channels of communication.

Automation: With the use of automation tools, businesses can automate the process of sending transactional messages to their customers, which helps to save time and improve efficiency.

Brand awareness: By using WhatsApp messaging, businesses can improve their brand awareness and promote their products or services to a wider audience.

Overall, transactional WhatsApp SMS provides businesses with a more convenient, cost-effective, and efficient way to communicate with their customers, and can help to improve customer engagement, satisfaction, and loyalty.

What type of Business can use Transactional WhatsApp SMS:

Transactional WhatsApp SMS can be used by businesses across various industries and sectors. Some examples of businesses that can benefit from using transactional WhatsApp SMS include:-

E-commerce businesses: E-commerce businesses can use WhatsApp messaging to send order confirmations, delivery updates, and other transactional messages to their customers.

Healthcare providers: Healthcare providers can use WhatsApp messaging to send appointment reminders, prescription updates, and other health-related information to their patients.

Banks and financial institutions: Banks and financial institutions can use WhatsApp messaging to send account balance updates, transaction alerts, and other financial information to their customers.

Hospitality businesses: Hospitality businesses such as hotels and restaurants can use WhatsApp messaging to send booking confirmations, reservation reminders, and other information related to customer bookings.

Educational institutions: Educational institutions such as schools and universities can use WhatsApp messaging to send important announcements, exam schedules, and other academic-related information to their students.

Government agencies: Government agencies can use WhatsApp messaging to send alerts, notifications, and other information related to public services to citizens.

Overall, any business that needs to communicate with its customers in a timely and personalized manner can benefit from using transactional WhatsApp SMS.